Booking.com Local Payment Integration

Enable smooth payment experience by offering local payment methods

This project aimed to integrate local payment methods into Booking.com’s payment system, ensuring a seamless and consistent payment experience across all touchpoints. While standardising payments across services, our focus was on providing users in different markets with familiar and trusted payment options.

We successfully integrated six local payment methods: Alipay, Apple Pay, Bancontact, Google Pay, PayPal, and WeChat Pay. Customers can use these methods to pay for accommodation, car hire, and flights.

Role

Interaction, Prototyping, Testing

Highlights

Payment success rate increased by 10.04% on Google Pay (Android) and 72.7% on Apple Pay (iOS).

Logos of the six local payment methods integrated into Booking.com.
Illustration of the Plug-and-Play concept on desktop web, mobile web, and app.
The payment system provides a “plug and play” service to internal teams and consistent payment experience to consumers. It supports various payment methods in desktop/mobile web and app (iOS&Android) in 43 languages.
The interaction flows for paying with PayPal on the desktop web.
The interaction flows for paying with PayPal on the desktop web.
Key screens of payment modules displayed on desktop web and app.
Users are able to pay with the local payment methods when booking the accommodation on our platform.