Case Studies
A deep dive into my process and impact.
How I transformed the Wishlist experience to drive user growth and boost booking conversions
Booking.com
10 mins read • Mobile first • Travel commerce


How I designed seamless integrations for enterprise hotel loyalty programmes to drive market adoption
Mews
8 mins read • Loyalty programmes • Hospitality • B2B
Designing an effective onboarding experience to help customers build their credit scores
Monese
7 mins read • Fintech • Credit • Mobile app

Showcase
A glance at my other work.
Publications
I write about design, accessibility, and culture.
Innovating or imitating? The interplay of Western and Asian digital product design
Featured in UXmatters
At the intersection of East and West, where the interplay between imitation and innovation has shaped the evolving digital landscape…
Designing for accessibility: enhancing math learning for the blind using the NVDA screen reader
Featured in A11yWeekly
We believe that learning should be inclusive for all, especially for students who need accessibility support in math…
Illustration
Outside of work, I enjoy sketching people on the street to capture the variety of human behaviour.







About me
Hi, I’m Jo. 👋
I’m fascinated by how digital technology empowers people to create meaningful experiences, inspiring me to design solutions that bring value to individuals, businesses, and society.
I love exploring diverse contexts to uncover complex problems. Guided by empathy and informed by data, I combine qualitative and quantitative approaches to find answers, validating my solutions through user testing and A/B experiments.
Outside of work, I have a passion for mountain climbing. Despite the obstacles along the way, I enjoy every step of the journey and always achieve my goals with determination. This attitude carries over into my daily life and motivates me to create beautiful, meaningful things that I can proudly share with the world.